Here are a few reviews of the Web Work CMMS advanced Computerized Maintenance Management System.
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Mary Jordan
Version Info: 6.4
Purchased Date: May 01, 2002
Web Work CMMS Ratings
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Pros
We are very pleased with the ease of use, such as drop down tabs/menus, etc. The ability to review individual sites, by requester, craft, etc. and having it all at your fingertips.
The entire process has been simplified and is very user friendly. It has enabled us to cut down on time used to track work.
We like the idea that if possible, we can expand the use of Web Work to include inventory, cost, etc. and hope that we will be able to take advantage of this in the near future, budget permitting.

Comments
We are very pleased with the entire program and would not hesitate to recommend it for use.
The Sales department at Tero answered our questions on a daily basis helped us get our program up and running. Always helpful, always extremely polite and eager and willing to help as best they can.
Review By: Mr. Tom Ng, Maintenance Manager
Version Info: 6.5.02
Purchased Date: December 01, 2008
Web Work CMMS Ratings
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Pros
WW is very easy to use. I have feedback from many staff members (from computer-savvy to tech-challenged) is that it is a great product. With a week's worth of training, most users were able to immerse themselves into the software. The ASP version has been extremely fast with no lags.
The fact that there is an auditing trail for every input/edit to the database is a great plus, and while the security/permission settings for the individual users took us a little while to figure out, it has been extremely valuable because any changes to the data can be tracked to the user, and permissive rights can be modified quickly so there are no outwardly obvious ways to harm the data. And we all know, the content is worth much more that whatever price you paid for the software.
Reports are highly customizable, and if you know what you want you can pull it out; the data is exportable or at least you can copy and past to Excel to run customized queries and pivot tables.

Comments
Overall, the staff at Tero has been very supportive and timely in responding to bug fixes and addressing our needs, from the President of the company to their tech support. In our instance, our installation was somewhat unique because we requested new additions to meet our accounting needs, such as account payable, invoicing, exporting to a general ledger software from a 3rd party. Tero has been working with the accounting and IT staff to extensively.
Although WW rolled out in my company with some glitches, the problems were small compared to the overwhelming support from its users. No matter what CMMS you end up with, there will be teething pains and tweakings that must be done to suit your needs. There are other EAM software that can do way more, but their price tags are also north of the $500,000 range; they are much more complex to implement (e.g., taking 1 year to roll out one module out of many), compared to what is a mid-range price for WW.